SHOPPING INFORMATION
You can check the status of your order by clicking Track on the Track Order page.
Once your order is placed, we will send you a confirmation of your order details on e-mail and SMS.
Again, once we dispatch your shipment you will be notified via SMS.
Your package tracking link will be sent to your registered email i’d and phone number by our courier partner.
In case of any unusual event which delays your order, you will receive an update from us.
- E-mail confirmation and SMS will be sent to your registered e-mail i’d and phone number.
- We will send you another confirmation once we ship your order.
Orders will be delivered Within or On the estimated delivery date. If you din’t receive your product on the estimated delivery date please mail us at care@smoofy.in .
Multiple orders are split to ensure there is no delay in shipping the order which is ready. The rest should be arriving soon
If your order has been shipped we will not be able to make any changes in the delivery address. We can inform our courier partner to send the shipment back to us. Please share the order number and the registered phone number/email i’d to care@smoofy.in .
Reach our customer care service at care@smoofy.in with the order i’d and registered email i’d or phone number used during checkout.
PAYMENT INFORMATION
For COD order additional of Rs 50 is charged for money handling by the delivery partner.
If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days.
Since some of our products are already discounted, promotional coupons and codes will not be applicable on already discounted products. You can use them to purchase any non discounted product.
If your wallet amount has been deducted the same will be credited back in your Smoofy wallet within a couple of hours.
RETURN AND REFUND
You can find the return order option in my orders once your ordered is delivered.
- Return/Refund is not accepted for the sale product.We don’t have exchange policy so return of the product has to be done within 7 days from the delivery date with all the original tags intact .Courier charge of Rs 30 will be charged for return’s.The refund for the non-sale product will be credited to the same mode of payment used during the checkout within 7-10 working days.
We apologise for the inconvenience caused. Please reach our customer service at care@smoofy.in with the following info :
- Order Number.
- Registered Email i’d / Phone number used to place the order.
- Image of the product.
Reach us at care@smoofy.in to unsubcribe.
Reach our customer care at care@smoofy.in with the following info :
- User Name.
- Registered email i’s and Phone number.
